Terms of Service

Last updated: March 10, 2026



Terrahaven, LLC (“Terrahaven,” “we,” “us,” or “our”) provides and operates SaneMode. These Terms of Service (“Terms”) govern your access to and use of SaneMode and related software and services, including our macOS applications, Audio Unit plug-ins, background helper components, installers, documentation, and the website sanemode.com (collectively, the “Service”). By accessing or using the Service, you agree to these Terms.


Our Privacy Policy is incorporated by reference and explains how we collect, use, and process personal data.


1. Access and Use


1.1. Incorporated Policies and Operational Rules. These Terms incorporate by reference any policies, guidelines, documentation, and in-product rules we make available that govern safety, integrity, export/sharing behavior, and authorized use of the Service (collectively, “Operational Rules”). Operational Rules are part of your agreement with Terrahaven. Operational Rules may include integrity-safe defaults and fail-closed behaviors designed to prevent deceptive proof practices. You agree to comply with them, and you agree that Terrahaven may enforce them as part of these Terms (including through technical integrity controls, issuance/export gating, and account/Seat restrictions). Enforcement is through product controls (for example, issuance/export eligibility and Seat limits). If there is a conflict between an Operational Rule and these Terms, these Terms control unless the Operational Rule expressly states it controls for a specific feature or component.


1.2. Availability and Change Notice. Operational Rules may be published on our website, included in installers or documentation, or presented in the Service UI. We may update Operational Rules to protect creators and listeners, preserve proof integrity, prevent abuse, comply with law, or respond to security, DAW, or platform constraints. We will not use Operational Rules updates to retroactively change the pricing, term length, or Seat count in an active Order. Where practicable, we will provide reasonable notice of material changes. If you do not agree to an updated Operational Rule, you may stop using the affected feature or stop using the Service. Nothing in this Section requires Terrahaven to publish updates on any particular schedule.


1.3. Additional Terms. Some parts of the Service may be governed by additional terms (such as an end user license agreement). If there is a conflict, those additional terms control for the applicable component.


1.4. Organizational Use. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” means the organization. By using the Service, you agree to these Terms. If you don’t agree, do not use the Service.


2. Contact Information. The Service is operated by Terrahaven, LLC (“Terrahaven,” “we,” “us,” or “our”). SaneMode is the product and brand name used for the Service provided and operated by Terrahaven. Terrahaven is a software and technology company that develops, licenses, distributes, and supports tools for creative and professional use. We build human-protective counter-tech: tools designed to protect human agency and strengthen integrity, provenance, and trust in digital work. SaneMode is designed to be local-first and privacy-minimized. Core workflows run on your device, and your creative files are not uploaded by default. Receipts and Proof Bundles stay under your control—you decide if and when anything is exported or shared.



3. Receipts and Proof Bundles


3.1. Receipts. Receipts and/or Proof Bundles reflect only what the Service was able to observe and record for the applicable Proof Event, as shown in the applicable Receipt and/or Proof Bundle. Depending on configuration, permissions, supported environments, third-party host behavior, operating system restrictions, local component availability, and service availability, certain observations or bundle elements may be unavailable, omitted, incomplete, delayed, inconsistent, or recorded as Gaps or Unknown. The Service does not guarantee that any particular data field, indicator, classification, or proof element will be present in every Receipt and/or Proof Bundle. Some features described in these Terms may be unavailable in your environment or in certain builds.


3.2. Export and Sharing Controls. The Service may restrict exporting or sharing certain artifacts unless required integrity, verification, or issuance conditions are met. If issuance is denied (for example, due to licensing/Seat limits or system conditions), the Service may record a local, non-shareable attempt or denial record for transparency. Attempt/denial records are not Receipts and are not proof artifacts.


3.3. Output Fallibility. You acknowledge that the Service is software and may produce errors, omissions, misclassifications, or unexpected outputs, including Receipts and/or Proof Bundles that are incomplete or that contain information you did not intend to include (for example, metadata or identifiers reflected by your environment). You are responsible for reviewing any Receipt and/or Proof Bundle before sharing it and for using available settings or controls to configure what is recorded or included. The Service may report limitations, Gaps, Unknowns, or reduced Coverage when permissions, host behavior, operating system policy, or technical conditions prevent full observation. This is how SaneMode stays honest: it records what it could and could not observe instead of guessing, and it is not an accusation of misconduct or wrongdoing.


3.4. Conflicts. If there is any conflict between marketing materials, summaries, documentation, or UI descriptions and a specific Receipt and/or Proof Bundle for a Proof Event, the Receipt and/or Proof Bundle controls for that Proof Event.


3.5. No High-Stakes Reliance. You are responsible for deciding whether and how to rely on any Receipt and/or Proof Bundle for business, legal, compliance, dispute, or publication purposes. Do not treat any output as definitive proof beyond what is expressly stated in the applicable Receipt and/or Proof Bundle. Section 8 provides additional limitations regarding certification, legal advice, and third-party reliance.


3.6. Workflow Signals. Workflow Indicators, Local Observations, and Coverage reporting reflect only limited, permission-dependent technical signals. They are not a measure of how much work you did, do not evaluate creative skill or contribution, and are not a determination of authorship, ownership, or originality. The Service may provide disclosure guidance or classification outcomes based on limited observations, but it does not make determinations of authorship or intent, and it does not accuse users of using or not using any particular tool except as expressly recorded in the Receipt and/or Proof Bundle.


4. Privacy


The Service is designed to be local-first and privacy-minimized. Core proof workflows operate on your device, and the Service does not require uploading your files or transmitting your audio file contents by default. Our Privacy Policy, incorporated by reference and available at sanemode.com/privacy, explains what information we collect, how it is used, what the Service does locally on your device, and what limited information may be transmitted when a network feature is used. You are responsible for reviewing any Receipt and/or Proof Bundle before sharing it and for using available controls to configure what is recorded or included.


4.1. Permissions. Some features may require device or operating system permissions, including Accessibility and/or Automation permissions, to observe limited workflow indicators or interoperate with supported environments. If you enable such permissions, you acknowledge that operating system behavior, DAW or Host Application behavior, and your configuration may affect what is observable. SaneMode is designed to use these permission surfaces only for limited, scope-bound operational indicators reflected in the applicable Receipt and/or Proof Bundle. It is not designed to record the contents of your screen, the text of your messages, the content of your keystrokes, or the substantive contents of your DAW project/session. Except for the limited indicators and integrity metadata reflected in the applicable Receipt and/or Proof Bundle, the Service does not record or transmit your DAW session contents, plug-in parameter values, track names, clip contents, arrangement details, lyrics, or other creative “how it was made” information. You control whether to grant, revoke, or restrict these permissions. If you do not want the Service to operate with a particular permission surface, do not enable that permission (or revoke it) and do not use the related features.


4.2. Local-First Defaults. SaneMode is designed around local-first defaults. As a general rule, core proof workflows are intended to run on your device and to keep creative content under your control unless you choose to export, share, or use a feature that expressly requires limited transmission.


4.3. Default Local Operation. Core proof workflows operate locally on your device. By default, the Service does not upload your DAW session contents or your audio file contents to Terrahaven-controlled servers.


4.4. No Publication by Terrahaven. We do not publish, post, or share your Receipts and/or Proof Bundles by default. You control whether to export or share them.


4.5. Support is Opt-in by You. If you contact support, you may choose to provide Receipts, Proof Bundles, or diagnostic logs. We access such materials only when you voluntarily provide them (for example, for support or dispute resolution). We retain support submissions (including any Receipts, Proof Bundles, and diagnostic logs you send us) only as long as reasonably necessary to provide support, investigate reliability or security issues, comply with law, or enforce these Terms. Where practicable, we will minimize, redact, or delete support materials after they are no longer needed for those purposes. We do not need your creative files or private content to provide support, and you should avoid sending anything you do not want us to handle.


4.6. Website and Billing. Separate from the local software, our websites and billing flows may collect standard web and transaction information (for example, IP address, device/browser data, and payment confirmation) as described in the Privacy Policy and payment processor terms.


4.7. Future Optional Features. If we offer optional network features in the future (for example, accounts, cloud backup, or additional verification tooling), we will describe what is transmitted in the Service and/or Privacy Policy. If you do not want such transmission, do not enable those features.


4.8. Security. We use reasonable administrative, technical, and organizational measures designed to help protect the Service and any data we process from unauthorized access, loss, misuse, or alteration. However, no security measures are perfect, and we cannot guarantee absolute security. Because the Service is local-first, the security of your Receipts, Proof Bundles, Vault/Ledger, and any exported artifacts depends significantly on your device security and configuration. You are responsible for maintaining the security of your device(s), operating system, and accounts; using strong authentication; controlling physical access; keeping software updated; and avoiding unsafe third-party tools or malware that could compromise local files or system integrity. Where required by applicable law, and where practicable, we will provide notice of a security incident that materially affects information we process.


4.9. Confidentiality (Creative-Safe Defaults).


4.9.1. Confidential Information. “Confidential Information” means non-public information you share with us, or that we learn solely through providing the Service. This includes support communications and any diagnostics or logs you choose to send, and any non-public production, client, or project context contained in those materials.


4.9.2. How We Use It. We use Confidential Information only to provide support, operate the Service, protect the integrity of the Service and prevent abuse, and comply with law.


4.9.3. When We Disclose It. We do not disclose Confidential Information to third parties except in these limited cases: (1) to service providers who need it to help us run or support the Service and who are required to keep it confidential; (2) with your permission; or (3) when required by law.


4.9.4. You Control What You Send. Support is opt-in. You choose what to provide. Please do not send audio content or anything you do not want us to handle.


4.9.5. Exclusions. Confidential Information does not include information that becomes publicly available through no fault of ours, is independently developed without using your Confidential Information, or is rightfully received from a third party without a confidentiality obligation. 

4.9.6. No Studio Publicity by Default. We will not publicly identify you as a user, pilot studio, or customer unless you expressly agree to that use.


4.9.7. Studio NDAs. If we sign a separate confidentiality agreement with you, it will control to the extent it conflicts with this Section 4.9.


5. Key Terms Summary. For convenience, the key concepts used throughout these Terms include: Receipts (what the Service recorded for a Proof Event), Coverage (what was and was not observable), Gaps/Unknown (explicit limitations), Vault/Ledger (local storage and integrity history), and Proof Bundles (associated proof artifacts, where available). The Service’s Workflow Indicators and Local Observations support integrity and disclosure workflows only; they are not AI detection, authorship certification, or content-origin scoring. This summary is explanatory only and does not change these Terms or expand any promise beyond what is expressly stated in these Terms and in the applicable Receipt and/or Proof Bundle.


6. Definitions


6.1. Proof Terms.


6.1.1. “Receipt” means a structured proof artifact generated by the Service (including a signed receipt body, associated metadata, and related Proof Bundle elements, as applicable) that records what the Service observed (and did not observe) for a Proof Event, including any stated limitations, Gaps, or Unknown statuses.


6.1.2. “Proof Bundle” means the collection of proof artifacts associated with a Proof Event and/or Receipt that the Service makes available for that Proof Event, which may include the Receipt itself and related metadata, identifiers, summaries, and other bundle elements. Proof Bundles may not be available in all builds.


6.1.3. “Proof Event” means an issuance event (for example, a Render/Bounce proof capture) that results in a Receipt (and may also produce a Proof Bundle).


6.1.4. “Coverage” means the portion of an operation, workflow, Proof Event, and/or related observations that is actually observed, processed, and reflected in the Receipt and/or Proof Bundle, as indicated in the Receipt and/or Proof Bundle.


6.1.5. “Gap” (or “Coverage Gap”) means any explicitly recorded limitation, discontinuity, missing segment, mismatch, unavailability, interruption, or integrity failure related to Coverage that may result in a more limited Coverage Strength, including any applicable “Gap Codes.”


6.1.6. “Unknown” means a reported status indicating the Service could not determine a condition or attribute under the applicable circumstances. Unknown is not evidence that the condition is true or false, and does not imply verification, confirmation, or completeness.


6.1.7. “Coverage Strength” means the coverage classification recorded in a Receipt (for example, Minimal, Basic, Standard, or Full) based on the Service’s observed conditions, continuity, and any Gaps or limitations. Coverage Strength reflects observable proof context only. It is not a measure of artistic value, not a determination of authorship, not AI detection, and not a guarantee of acceptance by any third party.


6.1.8. “Verification” means cryptographic and/or integrity checks supported by the Service that are intended to validate Receipt and/or Proof Bundle integrity (for example, signature verification, continuity checks, and Vault/Ledger integrity checks), when available. Verification is typically performed locally using components available in the applicable environment and may be unavailable or may fail in whole or in part due to device state, configuration, permissions, dependency availability, operating system policy, corruption, or other conditions. Verification does not mean Terrahaven has reviewed, endorsed, or certified a Receipt or Proof Bundle.


6.1.9. “Disclosure Intent” means the creator-provided disclosure/attestation mode recorded in the Receipt (for example, Human-Made (Attested), Human Performed + ML Processed (Attested), AI/ML Used (Disclosed)).


6.2. Operations.


6.2.1. “DAW” (Digital Audio Workstation) or “Host Application” means a third-party application that hosts the Plug-in and provides recording, playback, rendering, export, or related functionality.


6.2.2. “Plug-in” (including “AU Plug-in” or “Audio Unit”) means the Service component that runs inside a DAW or Host Application to capture, observe, or process signals used to generate a Receipt and/or Proof Bundle.


6.2.3. “Render/Bounce” means an export or render operation performed by a DAW that writes audio output to a file, whether performed as an Offline Render/Bounce or a Real-Time Render/Bounce (as supported by the DAW).


6.2.4. “Offline Render/Bounce” means a non-real-time export or render operation performed by a DAW where audio is computed faster than playback speed (as supported by the DAW).


6.2.5. “Real-Time Render/Bounce” means a render/bounce operation performed by a DAW in real time (or approximately real time) where audio is computed at playback speed while the DAW renders/exports (as supported by the DAW).


6.2.6. “Render Stream” means the audio data stream made available to the Plug-in or otherwise observable by the Service during a Render/Bounce.


6.3. Storage and Integrity.


6.3.1. “Vault” means local storage on your device used by the Service to store Receipts and related proof artifacts, including Proof Bundle elements.


6.3.2. “Ledger” means a local record maintained by the Service that adds new entries over time to record certain proof and workflow events and related integrity information. The Ledger is designed so that unauthorized changes to prior entries can be detected (for example, through hash-linking and/or cryptographic integrity protections). The Service may reference a Ledger “head,” “digest,” or similar continuity indicator in a Receipt and/or Proof Bundle.


6.3.3. “Hash” means a cryptographic digest of data. “Hash Chain” means a sequence of hashes where each hash incorporates the prior hash to provide continuity evidence.


6.3.4. “Lineage” means locally recorded linkage information maintained by the Service that can associate a later-observed asset with an earlier-observed asset based on integrity comparisons (for example, exact content equivalence), and may be recorded as part of the Ledger and/or Proof Bundle when available.


6.3.5. “Background Helper” means a local Service component that may run in the background on your device to support the Service’s operation (for example, local storage, integrity checks, and coordination with supported environments). The Background Helper is not required to be available at all times, and its availability may be affected by system settings, permissions, resource limits, third-party software, or operating system policy.


6.4. Observations.


6.4.1. “Workflow Indicators” (sometimes referred to as “Workflow Signals”) means limited, privacy-minimized local indicators the Service may observe only in supported contexts and only when available and permitted to support Coverage reporting and integrity context (for example, whether a sensor was available, whether limited transport state was observable, whether limited MIDI activity indicators were observed, or whether certain environment/tool identifiers were available). Workflow Indicators are not used to read your project content, messages, or screen contents, and are recorded in the Receipt and/or Proof Bundle only in the minimal form shown there. Workflow Indicators do not certify authorship or provenance, do not prove that any content is human-made or AI-generated, may be unavailable, incomplete, interrupted, or dropped, and absence of Workflow Indicators does not imply that a condition did or did not occur. Workflow Indicators are not a record of your creative process or “how you made” a work; they are limited operational indicators that may be incomplete and are not a measure of effort, authorship, originality, or whether you “did the work.”


6.4.2. “Local Observations” means limited, local-only operations the Service may perform (where available and permitted) to support integrity checks, inventory/clearance workflows, and disclosure-related classification, and to record related events into the Vault and/or Ledger. Local Observations may be scope-bound, permission-dependent, and subject to host and operating system restrictions. Local Observations may yield results such as Cleared, Disclosure Required, Inconclusive, Unavailable, or Unknown, and the Service records such limitations rather than guessing.


6.4.3. “Asset Scanning” means a type of Local Observation in which the Service locally scans certain files or project assets to support integrity checks, inventory/clearance workflows, and disclosure-related classification. Asset Scanning outputs may include categories such as Cleared, Disclosure Required, Inconclusive, Unavailable, or Unknown, and may be recorded in the Receipt and/or Proof Bundle when available. Asset Scanning outputs are not a certification of authorship, do not prove that any content is human-made or AI-generated, and do not guarantee acceptance by any third party.


6.4.4. “Folder Observations” means a type of Local Observation in which the Service locally monitors user-designated and scope-bound folders or project locations (where available and permitted) to observe the creation, modification, export, import, or movement of certain files and to record related events into the Vault and/or Ledger. Folder Observations do not require uploading your files and do not transmit your file contents by default. If Folder Observations are unavailable, incomplete, interrupted, drop events, are restricted by operating system policy, or cannot be scope-bound, the Service may record Gaps, limitations, or Unknown statuses, and any resulting Receipt and/or Proof Bundle will reflect that reduced Coverage.


6.4.5. “Toolchain Classification” means a type of Local Observation consisting of local reference data the Service may maintain that categorizes certain tools or components by identifier for disclosure guidance and Coverage context. Toolchain Classification is not a determination that a specific tool feature was used on any specific content unless the Receipt and/or Proof Bundle explicitly records supporting observations; where evidence is unavailable or inconclusive, the Service records Unknown, Unavailable, or similar limitations rather than inferring usage. Toolchain classifications are used solely for disclosure guidance and coverage context in the current Service, and do not constitute AI detection, authorship determination, or content-origin scoring.


6.4.6. “No AI Detection / No Authorship Determination” means the Service’s Local Observations and Workflow Indicators are intended to support disclosure and integrity workflows only and are not marketed or provided as “AI detection” or authorship determination; they do not certify authorship or provenance and do not prove that any content is human-made or AI-generated.


6.5. Commercial Terms.


6.5.1. “Order” means the purchase record or confirmation provided through the Service or its authorized payment processor (for example, a checkout confirmation, invoice, or payment receipt) that identifies the applicable license term, Seats, and fees.


6.5.2. “Pilot License” means a fixed-term, prepaid license granting access to the Service for the duration and number of Seats described in the applicable Order. A Pilot License may be enforced using signed entitlement artifacts (for example, a license token and Seat Leases) that are device-bound and may require periodic refresh. A Pilot License is not a subscription unless expressly stated in the applicable Order.


6.5.3. “Seat” means a device-bound entitlement enforced by the Service. A Seat corresponds to one activated device that holds a valid, signed Seat Lease (or other valid entitlement artifact) under the applicable license. Unless otherwise stated in an Order, Seat limits are enforced by the Service and may deny activations and/or issuance when the Seat cap is reached.


6.5.4. “Your Content” means files and data you create, import, process, or store using the Service, including audio projects and exported renders.


7. The Service


SaneMode is a local-first proof and disclosure system for certain DAW workflows. When available, local verification can confirm integrity properties such as signatures and continuity checks in the local environment. The Service may generate Receipts and/or Proof Bundles based on the Coverage it was able to observe for a given Proof Event, and may record limitations as Gaps or Unknown rather than guessing. The Service may rely on local components and local storage such as the Vault/Ledger and on supported environment behavior (including DAWs or Host Applications, operating system services, permissions, and user configuration). Availability and compatibility are not guaranteed. If any dependency is unavailable, restricted, misconfigured, interrupted, degraded, or behaves unexpectedly (including due to third-party host behavior or operating system policy), the Service may be unable to observe certain signals or produce certain outputs, and the applicable Receipt and/or Proof Bundle will reflect reduced Coverage, omissions, Gaps, and/or Unknown.


7.1. Permission to Use. Subject to these Terms and any applicable Order, Terrahaven grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your license term for your internal use.


7.2. Receipt Controls. Descriptions of the Service (including marketing materials, summaries, documentation, and UI descriptions) describe intended behavior but do not control the contents of the applicable Receipt and/or Proof Bundle for a given Proof Event.


7.3. Supplemental Terms. Certain components of the Service (for example, installers, applications, plug-ins, or background helper components) may be governed by additional terms, including an end user license agreement (“EULA”) or component-specific terms (“Supplemental Terms”). To the extent there is any conflict between these Terms and any Supplemental Terms, the Supplemental Terms govern only for the applicable component or feature. For all other matters, these Terms control.


7.4. No Guaranteed Acceptance. The Service does not guarantee that a Receipt and/or Proof Bundle will meet any third-party evidentiary standard or be accepted by any label, platform, collaborator, distributor, publisher, court, or other third party. Additional limitations on certification, proof value, and third-party reliance are described in Section 8.


7.5. Verification. Where Verification is available, it is performed using components available in the applicable environment and may be unavailable or may fail due to device state, configuration, permissions, dependency availability, operating system policy, corruption, or other conditions. The Service may allow you to export Receipts and/or Proof Bundles for sharing. Terrahaven does not guarantee that a recipient’s environment will successfully verify an exported artifact.


7.6. Network Services. While core proof capture and local storage are designed to run on your device, certain features may rely on network services (for example, license validation or remote issuance of shareable Receipts and/or Proof Bundles, where offered). When such services are used, the Service is designed to transmit only the minimum data necessary for that function, as described in the Privacy Policy and/or in-product disclosures. If network services are unavailable, the Service may operate in a reduced or fail-closed mode (including denial of issuance/export), and any resulting limitations may be reflected as Gaps/Unknown or reduced Coverage.


7.7. Integrity Posture. The Service is designed to record limitations rather than inflate confidence. If the Service detects or suspects integrity-impacting conditions (including interruptions, incomplete observations, inconsistent environments, missing dependencies, corrupted local state, or other conditions that reduce reliability), the Service may reflect more limited Coverage Strength, record Gaps/Unknown, or decline to produce certain outputs.r The Service does not guarantee it will detect every integrity issue, manipulation, or attack, and does not guarantee any specific security outcome.


8. Not a Certification


SaneMode generates software-based proof artifacts from what it was able to observe for a specific Proof Event. It is not a notary, certification authority, compliance auditor, or source of legal advice. Receipts do not certify authorship, provenance, originality, or tool usage beyond what is expressly recorded in the applicable Receipt and/or Proof Bundle. A Receipt reflects what SaneMode observed, what you disclosed or attested, and any recorded Gaps or Unknowns.


8.1. Review and Sharing. You are responsible for reviewing any Receipt and/or Proof Bundle before sharing it and for using available settings, controls, or redaction practices to meet your needs. You acknowledge that Receipts and/or Proof Bundles may include identifiers, metadata, or other environment-derived information, and the Service does not guarantee that any particular Receipt and/or Proof Bundle will exclude all such information.


8.2. No High-Stakes Reliance. You are responsible for deciding whether to rely on any Receipt and/or Proof Bundle for business, legal, compliance, dispute, or publication purposes. Do not treat any output as definitive proof beyond what is expressly stated in the applicable Receipt and/or Proof Bundle. You are responsible for maintaining your own records and backups; choosing Disclosure Intent and ensuring it is accurate; complying with all applicable laws and third-party obligations (including label, publisher, union, collaborator, and platform rules); and deciding whether and how to share Receipts or rely on them in business or legal contexts. You are responsible for deciding whether to share Receipts and/or Proof Bundles, and you acknowledge that sharing them may reveal environment-derived metadata (for example, tool identifiers or system information). Terrahaven is not responsible for disclosures you make by exporting or sharing proof artifacts. You control whether to export or share Receipts and/or Proof Bundles. Terrahaven does not publish them by default and is not responsible for disclosure resulting from your sharing, except where required by law.


8.3. Third-Party Interpretation. Third parties (including labels, distributors, platforms, collaborators, publishers, or courts) may interpret, accept, reject, or dispute any Receipt and/or Proof Bundle differently. You acknowledge that third-party policies and standards change, and you are solely responsible for deciding whether and how to present, explain, or rely on any proof artifact in a specific context. Terrahaven is not responsible for third-party decisions, outcomes, or disputes arising from their interpretation or use of Receipts and/or Proof Bundles.


9. Eligibility. The Service is intended only for users who are at least 18 years old (or the age of majority where they live). By using the Service, you represent that you meet this requirement. You may not use the Service if you are prohibited from doing so under applicable law. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

10. International Users. If you reside outside the United States, or if mandatory consumer protection laws apply to you, nothing in these Terms limits or excludes any rights or remedies that cannot be limited or excluded under applicable law. Where these Terms (including disclaimers, limitations of liability, arbitration, class action waiver, venue, or time limits) are not enforceable under applicable law, they apply only to the maximum extent permitted.


11. Access and Seats


Access to the Service requires a paid license and the number of Seats purchased. A “Seat” is a device-bound entitlement: one activated device that holds a valid, signed Seat Lease (or other valid entitlement artifact) for the applicable license term.


11.1. Seat Limits. Your Order may allow more than one Seat. For example, a two-seat plan permits up to two concurrently activated devices under the same license. If the Seat cap is reached, additional activations and/or proof issuance may be denied unless a Seat becomes available under the applicable entitlement rules.


11.2. Device Binding. Seats are enforced using a device-bound identifier, used only for Seat enforcement, entitlement validation, and related integrity controls. It is not used for advertising, cross-site tracking, or building behavioral profiles. Copying or moving license files, tokens, leases, or related artifacts between machines does not transfer a Seat and may result in denial of issuance, reduced Coverage, or other fail-closed behavior.


11.3. Access Mechanisms. You agree to provide accurate, current information at purchase and, where applicable, for Seat administration. You are responsible for maintaining the confidentiality of any access credentials, license keys, installer links, or other access mechanisms we provide, and for all activity performed using your Seats, except where prohibited by law. You may not share, sell, sublicense, transfer, or allow others to use your Seats or access mechanisms beyond the number of Seats purchased or otherwise in violation of your license.


11.4. No Transfer. Seats, license tokens, Seat Leases, and access mechanisms are non-transferable and may not be resold, leased, or shared outside the purchased Seat count, except where Terrahaven expressly authorizes it in writing.


11.5. Compromise. If you believe your access has been compromised (including unauthorized Seat use), you must promptly notify us. We may suspend or limit access as reasonably necessary to protect you, other users, or the Service.


11.6. No Service Bureau Use. You may not use the Service as a service bureau or “proof-as-a-service” offering for third parties (for example, issuing Receipts for other creators as a paid service) unless Terrahaven expressly authorizes it in writing.


12. License and Issuance


Certain features of the Service—including issuing Receipts and Proof Bundles—require a paid license and the number of Seats purchased. The Service may use technical measures to validate entitlement and enforce Seat limits, and such validation may be device-bound and may require periodic renewal or revalidation. In the Pilot/Beta offering, access to features available in the distributed Pilot build is included for the license term, subject to Seat limits, system conditions, and integrity rules described in these Terms.


12.1. License Expiration. When a license term ends, entitlement validation will fail or be unavailable, and the Service may deny issuance/export and/or restrict other licensed features rather than assume authorization. If a license term ends, payment fails, a license is refunded or charged back, Seat limits are exceeded, required entitlement validation cannot be completed, or we reasonably believe access is being used outside the purchased Seats or in violation of these Terms, we may restrict issuance and/or access to licensed features. Where entitlement cannot be validated, the Service is designed to deny issuance rather than assume authorization. We may implement reasonable measures to prevent fraud, abuse, circumvention, or unauthorized Seat use, and to protect the integrity of the Service (including its signing, verification, and local integrity features). The Service does not guarantee uninterrupted issuance capability, and entitlement validation may fail due to configuration, device state, dependency availability, operating system policy, time integrity, or other conditions.


12.2. Payment Disputes and Chargebacks. If you initiate a payment dispute or chargeback, we may suspend or limit licensed access while the dispute is pending, to the extent permitted by law. If you believe a charge is incorrect, please contact us first so we can try to resolve it quickly.


13. Acceptable Use


These rules exist to protect creators, collaborators, and listeners from deceptive proof practices. You agree not to reverse engineer, decompile, disassemble, or attempt to derive source code or underlying systems, except to the extent such restriction is prohibited by law (including, where applicable, lawful security research and interoperability rights). You agree not to bypass, disable, defeat, or attempt to circumvent licensing, Seat limits, security controls, or integrity protections. You agree not to interfere with, tamper with, attempt to compromise, or attempt to misuse the Service’s proof or entitlement mechanisms (including receipt signing, Verification, and Vault/Ledger integrity, as applicable), or to reuse, replay, or otherwise misuse authorization artifacts in order to obtain issuance outside the intended entitlement rules. You agree not to copy, reproduce, distribute, upload, publish, sell, rent, lease, lend, sublicense, or otherwise make available any pirated, cracked, or unauthorized version of the Service (or any component of it), and you agree not to use the Service with stolen, shared, forged, or otherwise unauthorized access mechanisms. You agree not to use the Service for unlawful purposes, or to infringe or violate the rights of others (including intellectual property, privacy, publicity, or trade secret rights). You agree not to introduce malware, attempt unauthorized access, or disrupt the Service or any related systems. You agree not to misrepresent, alter, or present Receipts and/or Proof Bundles in a misleading way (including selectively omitting disclosed Gaps/Unknowns) in order to deceive others.


13.1. Copyright and Rights Compliance. You are responsible for ensuring that you have all rights and permissions needed for any audio, samples, stems, recordings, performances, or other content you use with the Service (including content you import into a DAW or Host Application while using the Service). You may not use the Service in a way that infringes or violates any third party’s intellectual property or other rights. The Service generates Receipts and Proof Bundles about workflow Coverage and observed conditions; it does not grant you rights to use copyrighted material, does not license samples, and does not validate that your use of any material is authorized. If you receive a claim, takedown request, DMCA notice, or other dispute relating to Your Content or your use of third-party content, that dispute is between you and the relevant rights holders and platforms, and you remain responsible for your compliance.


13.2. DMCA Notices. Terrahaven does not host user-uploaded audio or projects as part of the core Service. If you believe someone is infringing your copyright through content distributed on a third-party platform (for example, a streaming service or social network), you should submit your notice to that platform under its DMCA or copyright process. If Terrahaven receives a valid notice alleging that the Service itself (or material we control) infringes, we will review and respond as required by law. If we reasonably believe a user is using the Service to facilitate infringement or other unlawful conduct, we may suspend or terminate access as described in these Terms.


13.3. Prohibited Use. You agree not to use the Service, any Receipt, or any Proof Bundle to facilitate or conceal unlawful conduct, including fraud, forgery, obstruction of justice, witness tampering, extortion, harassment, stalking, or other wrongdoing. You agree not to use the Service to create, support, or promote false or misleading evidence, claims, or narratives, including attempting to present a Receipt or Proof Bundle as proof of authorship, originality, innocence, or compliance beyond what is expressly recorded in that Receipt or Proof Bundle. You agree not to submit or present altered, incomplete, selectively edited, or context-stripped Receipts/Proof Bundles in order to mislead others. Nothing in these Terms restricts your right to express honest opinions or lawful criticism. However, you agree not to use the Service to harass, threaten, impersonate, or doxx others in connection with your use of the Service.


13.4. Sensitive Information. You agree not to submit, upload, or provide to Terrahaven (including through support channels) any data that is subject to heightened legal or industry requirements unless we expressly agree in writing, including: payment card data subject to PCI DSS, protected health information regulated by HIPAA, non-public personal financial information regulated by GLBA, government identification numbers, or other regulated sensitive information (“Sensitive Information”). If you choose to include Sensitive Information in any Receipt/Proof Bundle exports you share with third parties, you do so at your own risk and are responsible for compliance with applicable laws and policies. If you inadvertently provide Sensitive Information to us, you authorize us to delete it and to restrict use of any related materials to support and security purposes, and we are not responsible for any resulting limitation in our ability to assist you.


13.5. Competitive Use. Nothing in this Section is intended to restrict good-faith, lawful security research, interoperability work, criticism, or rights that cannot be waived under applicable law. You agree not to use the Service, Receipts, Proof Bundles, schemas, verification mechanisms, entitlement artifacts, or documentation for systematic extraction, reverse engineering, or replication of the Service’s signing, verification, coverage classification, or integrity mechanisms for the purpose of building or offering a competing provenance, receipt, or attestation product or service. To the extent any restriction in this Section is prohibited by law, it does not apply.


13.6. Benchmarking. You’re free to publish benchmarks, comparisons, reviews, or performance claims about the Service. If you share measurable results, please include enough context for a reasonable reader to understand the setup (for example, OS/DAW versions, key configuration assumptions, and whether Pilot Features were involved). If we become aware of a material factual inaccuracy, we may reach out to share context or request a clarification. If you choose not to update it, we may publish our own notes about the test conditions. Nothing in this section limits honest opinions, reviews, or lawful criticism.


14. Your Content and Rights


14.1. Your Content. You own Your Content. These Terms do not transfer ownership of your music, projects, sessions, exports, or any underlying rights.


14.2. Local-First by Default. The Service is designed to operate locally on your device. By default, the Service does not require uploading Your Content to Terrahaven-controlled servers to perform core functions, and the Service does not transmit your audio file contents by default.


14.3. Receipts and Proof Artifacts. Receipts, Proof Bundles, and related proof artifacts are generated by the Service and remain under your control. You are responsible for reviewing any Receipt and/or Proof Bundle before sharing it. Terrahaven does not publish or share Receipts and/or Proof Bundles by default.


14.4. Receipts and Proof Bundles. Receipts and/or Proof Bundles are generated by the Service and may include your inputs (such as Disclosure Intent) and system-recorded observations. As between you and Terrahaven, you own your copy of Receipts and/or Proof Bundles as data files stored on your device and control whether to keep, export, share, or delete them. Terrahaven retains all rights in the Service, including the software, signing system, and any receipt schemas, formats, and presentation. Nothing in these Terms grants Terrahaven ownership of Your Content.


14.5. Limited License. To provide the Service, you grant Terrahaven a limited, non-exclusive, non-transferable license to access and process Your Content only as needed to operate the Service on your device (for example, observing supported workflow indicators, computing hashes during proof capture, writing proof artifacts to local storage, and performing local verification). This license ends when you stop using the Service, except where continued limited processing is required to comply with law, enforce these Terms, or resolve disputes.


14.6. Support Submissions. If you choose to send us a Receipt, Proof Bundle, or related logs for support, you grant us a limited license to use them only to troubleshoot, provide support, and improve reliability and security.


14.7. Third-Party Environments. The Service may operate inside or alongside third-party software (such as DAWs) and operating system components. Terrahaven is not responsible for how those third parties handle Your Content, and your use of third-party software is governed by their terms and settings.


15. Local Storage, Data Loss, and Backups


15.1. Local Storage. Receipts, Proof Bundles, and related proof artifacts are stored locally (for example, in your Vault) unless you choose to export, share, or otherwise transmit them.


15.2. Your Responsibility. Because the Service is local-first by default, you are responsible for maintaining backups, securing your device, and protecting and retaining your Vault if you need it for future verification, audits, collaboration, disputes, or publication.


15.3. No Guarantee of Recovery. Terrahaven does not guarantee that locally stored proof artifacts can be recovered if they are deleted, lost, corrupted, overwritten, encrypted by third parties, rendered inaccessible, or affected by device failure, operating system changes, DAW or Host Application changes, configuration changes, or user actions.


15.4. Limitation of Liability. To the maximum extent permitted by law, Terrahaven is not liable for loss of data or inability to access local proof artifacts caused by device failure, OS updates, DAW updates, user deletion, third-party software, malware, or misconfiguration.


15.5. Backups. If you plan to rely on a Receipt later, keep an offline backup of your Vault and any exported Proof Bundles.


16. Privacy Policy Controls


Our Privacy Policy explains what data we collect and how we use it, including what the Service does locally on your device and what (if anything) is transmitted. Our Privacy Policy is available at sanemode.com/privacy.


If there is any conflict between these Terms and the Privacy Policy on privacy matters, the Privacy Policy governs.


17. Paid Plans, Billing, Taxes, and Refunds


17.1. Orders and Billing. If you purchase paid access, you authorize Terrahaven (and our payment processor) to charge your selected payment method. Any license terms (including term length, Seats, and fees) will be disclosed at checkout and confirmed in your Order. Prices are shown in U.S. dollars unless otherwise stated at checkout.


17.2. Pilot License. During the Pilot/Beta period, access is sold as a fixed-term, prepaid license (for example, six months) as described in your Order. Access during the term is not metered by feature tiers unless expressly stated in the Order, and remains subject to Seat limits, system conditions, and integrity rules described in these Terms.


17.3. No Auto-Renewal. Unless expressly stated at checkout or in your Order, licenses are fixed-term and do not automatically renew. If we later offer an auto-renewing plan or subscription, we will disclose the renewal cadence, price, and how to cancel before you are charged, and any such plan may be governed by additional terms presented at purchase.


17.4. End of Term. When a fixed-term license expires, licensed access (including issuance/export of shareable Receipts and Proof Bundles, if applicable) may end or be restricted unless you purchase a new license or we expressly provide an extension mechanism. Expiration does not delete your local files; because the Service is local-first, Receipts and/or Proof Bundles already stored on your device may remain on your device, subject to your device configuration and these Terms.


17.5. Fees; Refunds. Fees are non-refundable except where required by law or where we expressly state otherwise in writing. You may stop using the Service at any time, but stopping use does not entitle you to a refund. If we issue a refund where permitted or required, we may reduce the refund to account for access already provided or value already delivered, to the extent permitted by law.


17.6. Billing Errors and Disputes. We may correct billing errors, even if we have already requested or received payment. If you believe a charge is incorrect, contact billing@sanemode.com before initiating a chargeback so we can try to resolve it quickly. If you initiate a payment dispute or chargeback, we may suspend or limit licensed access while the dispute is pending to the extent permitted by law.


17.7. Taxes. You are responsible for applicable taxes unless required otherwise by law. Your Order and payment confirmation may serve as your invoice/receipt.


17.8. Payments and Processors. Payments are processed by a third-party payment processor we use. Your payment information is handled under that processor’s terms and privacy policy, which are made available at checkout. Terrahaven does not directly receive or store your full payment card number; we receive only confirmation and limited transaction details needed for billing and support.


17.9. EEA/UK Consumer Rights (Digital Content). If you are an EEA/UK consumer and you purchase digital content (such as downloadable software), you may have statutory rights and remedies regarding faulty digital content. Where required, you may have a right to withdraw from a distance contract within 14 days, unless you consent to immediate supply/performance and acknowledge that you will lose the right of withdrawal once the download/performance begins.


17.10. Australia. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified.


17.11. New Zealand. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under New Zealand consumer protection laws that cannot be excluded, restricted, or modified.


18. Updates and Availability. We may update the Service from time to time, including for security, reliability, compatibility, and feature changes. Some updates may be required for the Service to function properly or remain secure. We may also correct errors, inaccuracies, or omissions in the Service, documentation, or website content at any time. The Service may be modified, suspended, or discontinued in whole or in part, including with respect to specific features, supported environments, or outputs. Where reasonably practicable, we will provide advance notice of material changes. However, we may act immediately where necessary to prevent abuse, address security risks, respond to technical issues, comply with law, or protect users or the Service. The Service is provided on an “as available” basis. We do not guarantee uninterrupted availability and do not provide any service level agreement unless we expressly agree in writing.


19. Beta Features


19.1. Beta Notice. SaneMode is being developed and refined in real-world creative environments. We aim for a high-quality experience, but Pilot Features may behave differently depending on third-party DAWs, plug-in hosting behavior, operating system policy, permissions, and device configuration. As a result, Pilot Features may sometimes exhibit limitations or unexpected behavior (including bugs, interruptions, misclassifications, reduced Coverage, or outputs that include Gaps or Unknowns). By using Pilot Features, you agree that these conditions can occur and that you will use appropriate judgment and backups when relying on Pilot Features.


19.2. No Mission-Critical Use. You agree not to rely on Pilot Features for safety-critical, mission-critical, or time-sensitive workflows where failure could cause significant harm, loss, or irreversible consequences, and you agree to maintain appropriate backups and contingency plans.


19.3. Changes. We may change, suspend, limit, or discontinue Pilot Features at any time. Pilot Features may never become generally available.


19.4. Additional Terms. Pilot Features may be subject to additional terms presented in the Service. If there is a conflict, those additional terms control for the Pilot Features.


19.5. Disclaimers. To the maximum extent permitted by law, Pilot Features are provided “as is” and “as available,” without any warranties or guarantees beyond what is expressly stated in these Terms, and subject to the disclaimers and limitations of liability in Sections 24 and 26.


19.6. Support. During your paid term, we may provide reasonable support for the Service (for example, installation help, basic troubleshooting, and receipt/export issues) via support@sanemode.com. Support is provided on a commercially reasonable efforts basis and is not subject to guaranteed response times, guaranteed resolutions, or any SLA unless we expressly agree in writing. Support is not a managed service or dedicated support arrangement unless expressly agreed in writing. Support may be limited, delayed, or unavailable due to staffing, maintenance, holidays, volume, third-party dependencies, or other operational constraints. Support does not include professional services, consulting, legal advice, or commitments to implement specific features, integrations, or changes on any timeline. Support is provided asynchronously and is not guaranteed to be available outside normal business hours. Support is offered as a courtesy during the term and is not a condition of purchase or continued access.


20. Third-Party Services


The Service may interoperate with, run within, or rely on third-party software, hardware, and services, including DAWs or Host Applications, operating system components, and third-party libraries (collectively, “Third-Party Services”). Third-Party Services are not under our control. We do not warrant the availability, compatibility, security, performance, continuity, or continued support of any Third-Party Service, and we are not responsible for Third-Party Services’ actions, omissions, updates, policy changes, restrictions, regressions, deprecations, permission prompts, automation/accessibility behavior, plug-in hosting behavior, or interruptions.


20.1. No Endorsement. Terrahaven, LLC is not affiliated with, endorsed by, sponsored by, or approved by any Third-Party Service provider unless we expressly state otherwise in writing. Without limitation, Terrahaven is not affiliated with Apple Inc., Ableton AG (and any related Ableton entities), Bitwig GmbH, or Cockos Incorporated.


20.2. Trademarks. Apple, macOS, Logic Pro, Audio Unit/AU, Ableton Live, Bitwig Studio, REAPER, and other third-party trademarks, service marks, and product names are the property of their respective owners and are used only to identify compatibility or interoperability. Use of such names does not imply endorsement.


20.3. Dependency Effects. Because the Service operates in environments shaped by Third-Party Services, Third-Party Services may change or behave in ways that affect Coverage, Workflow Indicators, Local Observations, Receipt and/or Proof Bundle contents, timing, availability, and Verification outcomes. Any resulting limitations, interruptions, Gaps, or Unknowns may be reflected in the applicable Receipt and/or Proof Bundle. Your use of Third-Party Services is governed by their terms, and you are responsible for maintaining required licenses, permissions, and settings.


21. Intellectual Property


Terrahaven (and our licensors) own the Service, including its software, code, designs, documentation, trademarks, and all related intellectual property rights. Subject to these Terms and your applicable Order, Terrahaven grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal use during the applicable term. Except for the limited rights expressly granted to you, no rights are granted, and all rights are reserved. You may not copy, sell, rent, lease, distribute, publicly display, provide access to, or create derivative works of the Service, except as expressly permitted by law or with our written permission. Certain components may be provided under open-source or third-party licenses, which will govern those components to the extent applicable. Except as expressly stated in these Terms, there are no third-party beneficiaries to these Terms.


21.1. Publicity. Unless you expressly agree, Terrahaven will not use your name, logo, trademarks, studio name, or project/artist name in any press release, marketing, case study, customer list, or promotional materials. If you choose to be publicly associated with the Service (for example, as a founding pilot studio), any such use will be subject to your express approval and any reasonable brand guidelines you provide. You may revoke consent for future uses by notifying us in writing, and we will stop new uses of the affected materials within a reasonable time.


22. Feedback. If you choose to share feedback, suggestions, bug reports, or ideas (“Feedback”), you agree we may use that Feedback to improve and operate the Service (including building, modifying, and promoting features) without obligation to you. You grant Terrahaven a worldwide, perpetual (to the extent permitted by law), royalty-free license to use, reproduce, modify, create derivative works from, distribute, and otherwise use Feedback for any lawful purpose. Feedback is provided voluntarily. If Feedback includes Confidential Information (as defined in Section 4.9), we will treat that Confidential Information in accordance with Section 4.9, but we may still use the underlying idea to improve the Service. Please do not submit Feedback that includes confidential or proprietary information. We’ll never claim you endorse the Service just because you sent Feedback.


23. Suspension and Termination


You may stop using the Service at any time.


23.1. Suspension and Termination by Terrahaven. To the maximum extent permitted by law, Terrahaven may suspend, restrict, disable, or terminate your access to the Service (including disabling issuance and/or disabling specific features) immediately. We may do so with or without notice where permitted by law, and where reasonably practicable we will provide notice and an opportunity to address the issue. Reasons may include, but are not limited to:


(a) you violate these Terms or any Supplemental Terms;

(b) you attempt to bypass, disable, defeat, or circumvent licensing, Seat limits, security controls, integrity protections, receipt issuance rules, Verification, or Vault/Ledger protections;

(c) we reasonably believe there is fraud, abuse, piracy, unauthorized access, or integrity risk;

(d) your use of the Service creates risk of harm to other users, third parties, or the Service (including legal, security, safety, or operational risk, or material risk to the integrity of the Service);

(e) we must do so to comply with law, legal process, or requests from lawful authorities;

(f) payment fails, a charge is reversed, a chargeback is initiated, entitlement validation fails, or your license term ends (as applicable); or

(g) your use indicates or causes unusual, automated, excessive, or suspicious activity that could compromise reliability, security, or integrity.


Suspension or restriction may include placing your account, device, Seat(s), or issuance capability into a fail-closed state, including denial of issuance, denial of exports, limiting outputs to reflect reduced integrity posture, or disabling access to certain components.


23.2. Prohibited Conduct. Without limiting the above, you may not use the Service or any Receipt and/or Proof Bundle to harass, threaten, defame, extort, stalk, doxx, impersonate, or otherwise target or harm others, or to facilitate deceptive or abusive conduct, including presenting Receipts and/or Proof Bundles in a misleading manner (such as selectively omitting recorded Gaps/Unknowns) to deceive collaborators, platforms, labels, publishers, courts, or the public. Violations may result in immediate suspension or termination.


23.3. Investigation. We may take reasonable steps to review and respond to suspected circumvention, piracy, fraud, or integrity attacks. You agree to reasonably cooperate with such reviews to the extent you choose and to the extent permitted by law (for example, by providing basic purchase identifiers or proof of authorization, or by providing relevant diagnostic logs only if you choose to share them). We do not require you to provide your creative files or private content to receive support. We may temporarily limit or disable issuance while a review is pending.


23.4. Effect of Termination. Upon termination, your license to use the Service ends and you must stop using the Service and any access mechanisms provided to you. Termination may also result in loss of access to licensed features, including the ability to issue shareable Receipts and/or Proof Bundles. Because the Service is local-first, any Receipts and/or Proof Bundles stored on your device remain governed by your device/environment and these Terms. Termination does not obligate Terrahaven to host, recover, restore, or maintain access to local artifacts and does not guarantee continued functionality of local verification if required dependencies, entitlements, or components are unavailable.


23.5. No Liability for Enforcement. We aim to enforce these Terms in a consistent and proportionate manner to protect users and the integrity of the Service. To the maximum extent permitted by law, Terrahaven will not be liable for any suspension, restriction, termination, or refusal of service taken under this Section 23, including any resulting inability to issue Receipts/Proof Bundles or access licensed features.


23.6. Survival. Sections that by their nature should survive termination will survive, including (without limitation) Sections relating to intellectual property, acceptable use, disclaimers, limitation of liability, dispute resolution/arbitration, indemnification (Section 27), and this Section 23.


23.7. Appeals. If you believe we have suspended, restricted, or terminated your access in error, you may contact us at support@sanemode.com with the email associated with your purchase (if any) and a brief description of the issue. We may request reasonable information to verify authorization (for example, basic purchase identifiers or entitlement details). We are not required to restore access, but we will review good-faith requests within a reasonable time.


24. Disclaimers


THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERRAHAVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ANY RECEIPT OR PROOF BUNDLE WILL BE COMPLETE, ACCURATE, OR MEET YOUR REQUIREMENTS; THAT RECEIPTS WILL BE ACCEPTED BY ANY THIRD PARTY; THAT ANY PARTICULAR DAW OR HOST APPLICATION OR OPERATING SYSTEM WILL SUPPORT OBSERVATION SIGNALS; OR THAT ANY RECEIPT WILL PROVE A CREATIVE CLAIM TO A SPECIFIC THIRD-PARTY STANDARD. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


24.1. Time Limit. To the maximum extent permitted by law, any claim, cause of action, or proceeding arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim first arose. Otherwise, the claim is permanently barred. This time limit does not apply where prohibited by applicable law. This section does not limit any non-waivable statutory consumer rights.


24.2. No Safety-Critical Use. The Service is not designed or intended for use in situations where failure or error could lead to personal injury, physical harm, or property damage. You agree not to use the Service for such purposes.


25. No Guarantees


25.1. No Emotional or Reputational Guarantees. The Service produces technical proof artifacts (Receipts and/or Proof Bundles) that may include limitations, Gaps, Unknowns, identifiers, metadata, or other environment-derived information. You are responsible for deciding whether, when, and how to use, share, or rely on any Receipt and/or Proof Bundle. The Service does not promise or guarantee any particular professional, reputational, emotional, commercial, legal, or relationship outcome from use of the Service or from any Receipt and/or Proof Bundle.


25.2. Emotional Harm. To the maximum extent permitted by law, Terrahaven is not liable for emotional distress, reputational harm, loss of opportunity, loss of goodwill, or similar harms arising from or relating to: (a) your use of the Service; (b) any Receipt and/or Proof Bundle content, limitations, Coverage Strength, Gaps, or Unknowns; (c) your decision to share or not share proof artifacts; or (d) how third parties interpret, respond to, accept, reject, misuse, or dispute any Receipt and/or Proof Bundle.


25.3. No Professional Advice. The Service does not provide legal, business, HR, or PR advice. If you need guidance about disputes, employment/contract issues, public claims, or reputation management, consult qualified professionals.


26. Limitation of Liability


We build SaneMode to be truthful about limits and failure modes, but software can still fail.


TO THE MAXIMUM EXTENT PERMITTED BY LAW:


26.1. EXCLUSION OF DAMAGES. TERRAHAVEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


26.2. CAP ON TOTAL LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERRAHAVEN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TERRAHAVEN FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.


26.3. BASIS OF BARGAIN. YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE A MATERIAL PART OF THE BARGAIN BETWEEN YOU AND TERRAHAVEN AND APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.


26.4. THIRD-PARTY DISPUTES. WITHOUT LIMITING THE FOREGOING, TERRAHAVEN IS NOT RESPONSIBLE FOR DISPUTES BETWEEN YOU AND THIRD PARTIES (INCLUDING LABELS, PUBLISHERS, COLLABORATORS, DISTRIBUTORS, OR PLATFORMS) ARISING FROM OR RELATING TO THEIR INTERPRETATION OF ANY RECEIPT OR PROOF BUNDLE.


Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above may not apply to you. In such jurisdictions, Terrahaven’s liability is limited to the maximum extent permitted by law.


27. Indemnification


27.1. Applicability. This Section 27 applies only if you are using the Service on behalf of a business, organization, or other entity, or for commercial purposes, to the maximum extent permitted by law. You agree to defend, indemnify, and hold harmless Terrahaven and its affiliates, and each of their respective officers, directors, employees, contractors, and agents, from and against any and all third-party claims, demands, suits, proceedings, liabilities, damages, judgments, settlements, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:


(a) your access to or use of the Service;

(b) your violation of these Terms;

(c) Your Content; or

(d) your misrepresentation, alteration, misleading presentation, or misuse of any Receipt or Proof Bundle (including selective omission of disclosed Gaps/Unknowns).


27.2. Defense. Terrahaven may, at its option, assume control of the defense and settlement of any matter subject to indemnification, in which event you will cooperate reasonably. You may not settle any claim in a manner that imposes liability or obligations on Terrahaven without Terrahaven’s prior written consent (not to be unreasonably withheld). This Section survives termination.


28. Electronic Communications. By using the Service, you consent to receive communications from us electronically (for example, via the Service or email). You agree that notices, agreements, disclosures, and other communications we provide electronically satisfy legal requirements that such communications be in writing, and you agree not to contest the validity of such communications solely because they are electronic.


29. Dispute Resolution (U.S.)


In limited cases, Terrahaven may offer a written Pilot Addendum for organizational customers, at Terrahaven’s discretion.


PLEASE READ CAREFULLY. THIS AFFECTS YOUR LEGAL RIGHTS. You can opt out of arbitration within 30 days (see Section 29.7).


29.1. Informal Resolution. Before initiating arbitration or a court proceeding (except for claims listed in Section 29.6), you agree to send a written notice of dispute to legal@sanemode.com that includes: (i) your name; (ii) the email associated with your account or purchase (if any); (iii) a brief description of the dispute; and (iv) the relief you are seeking. The parties will attempt in good faith to resolve the dispute for 60 days after the notice is received. This informal process is intended to resolve disputes efficiently and fairly without requiring expensive court proceedings. We use arbitration to help keep disputes faster and less costly than court for both sides.


29.2. Agreement to Arbitrate. If the dispute is not resolved within 60 days, either party may elect binding arbitration under the Federal Arbitration Act (“FAA”). Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current applicable rules, including the AAA Consumer Arbitration Rules where they apply, unless the parties mutually agree to a different reputable provider.


29.3. Class Action Waiver. YOU AND TERRAHAVEN AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. THERE WILL BE NO CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTIONS, AND THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.


29.4. Arbitration. The arbitrator may award the same individualized damages and relief that a court could award, subject to these Terms. Unless the parties agree otherwise, arbitration will be conducted in Bernalillo County, New Mexico, or remotely where permitted by AAA rules. Judgment on the award may be entered in any court of competent jurisdiction.


29.5. Small Claims Option. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies and remains in that court.


29.6. Exceptions. Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to stop (a) misuse, abuse, circumvention, or interference with the Service’s integrity or security, or (b) infringement or misappropriation of intellectual property rights. Either party may also go to court to compel arbitration, stay proceedings, or confirm/modify/vacate an arbitral award.


29.7. Opt-Out. You may opt out of arbitration by emailing legal@sanemode.com within 30 days of the date you first accept these Terms (for example, by completing checkout or installing/using the Service), stating your name and the email used for purchase (if any), and clearly stating your intent to opt out. If you opt out, Sections 29.2–29.4 will not apply, but Sections 30 (Governing Law and Venue) and 29.3 (to the extent enforceable) may still apply.


29.8. Mandatory Rights. Arbitration and the class action waiver may not apply to you where prohibited by the laws of your country of residence. Nothing in these Terms limits non-waivable consumer rights.


29.9. Fees and Costs. For business/organizational users, to the maximum extent permitted by law, the prevailing party in any dispute may recover its reasonable attorneys’ fees and costs. For all users, if a court or arbitrator determines that a claim was brought in bad faith or was frivolous, the prevailing party may recover its reasonable attorneys’ fees and costs to the maximum extent permitted by law. Nothing in this Section limits any non-waivable consumer rights or remedies.


30. Governing Law and Venue. These Terms are governed by the laws of the State of New Mexico, excluding conflict-of-laws rules, except where federal law applies and except to the extent the consumer protection laws of your state or country of residence require otherwise. If arbitration does not apply (including because you opted out or because applicable law prohibits arbitration for a particular dispute), then any dispute, claim, or proceeding arising out of or relating to the Service or these Terms will be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you and Terrahaven consent to personal jurisdiction and venue there. To the extent you are a consumer and applicable law requires a different forum, that requirement controls.


31. Export Controls and Sanctions. You agree to comply with applicable export control and sanctions laws. You represent and warrant that you are not located in a jurisdiction where providing the Service is prohibited and that you are not a prohibited or restricted party under applicable sanctions or export control lists. You may not use the Service if doing so would violate applicable export control or sanctions laws.


32. Changes to These Terms. We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via the Service or email) and update the “Last updated” date. The updated Terms will be effective as of the date stated. By continuing to use the Service after the effective date, you agree to the updated Terms. If you do not agree, stop using the Service. For clarity, unless required by applicable law, an Order is governed by the version of these Terms in effect when that Order is placed, and updates to these Terms apply prospectively to new Orders and future use after the effective date.


33. Miscellaneous


33.1. Severability. If any provision of these Terms is unenforceable, the remaining provisions will remain in effect.


33.2. Assignment. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.


33.3. No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.


33.4. Headings. Headings are for convenience only and do not affect interpretation.


33.5. Force Majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.


33.6. Conflict. If there is a conflict between these Terms and an Order, the Order controls only for pricing, fees, term length, and the number of Seats purchased. All other terms in these Terms remain in effect. Unless required by applicable law, changes to these Terms do not retroactively alter the pricing, term length, or Seat count in an already-active Order.


33.7. Interpretation. The words “include,” “includes,” and “including” mean “including without limitation.”


33.8. Entire Agreement. These Terms and any referenced policies are the entire agreement regarding the Service.


34. Questions or Concerns. If you have questions about these Terms or the Service, please contact legal@sanemode.com or write to Terrahaven, LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, New Mexico 87110, United States.